Dinosaur Park: Primeval Zoo FAQ
How can I breed dinosaurs in Dinosaur Park - Primeval Zoo?
To breed animals, you need a breeding center in your zoo. This is unlocked at level 12. Once you have that, you'll need a male and a female of the same species in the same enclosure, and a nesting site that has been upgraded to the appropriate level. Nesting sites can be purchased in the "Enclosures" tab of the shop, along with the other equipment for each specific enclosure type.
You can start a breeding in the enclosure by tapping on the nesting site and selecting the egg button, or by tapping on the breeding center and then the egg button there (just tap on a free breeding slot and choose the animal).
If you can't breed the animal, a pop-up showing you what you're missing will pop up; otherwise, you'll see a screen where you can select the male and female you would like to breed. Just tap on them! Tap on the "Start" button to begin.
Once the breeding has begun, you can buy fertility food with Coins (once) or Ammonites (multiple times, gets progressively more expensive) to increase the chances of a successful breeding. The breeding will usually take several hours; once it has completed, you will see a notification.
If your breeding was successful, you'll be able to place your baby dinosaur in an enclosure. If there's no room, or something else gets the way, it will wait for you in your inventory (the button with the cards in your main menu bar). If your breeding failed, you will get a small boost towards your next breeding.
Breeding animals also allows you to get higher level animals. When you breed two level 1 animals, the offspring will be level 2, and so on. Higher level dinosaurs attract more visitors, and will be required for some quests later in the game.
You can start a breeding in the enclosure by tapping on the nesting site and selecting the egg button, or by tapping on the breeding center and then the egg button there (just tap on a free breeding slot and choose the animal).
If you can't breed the animal, a pop-up showing you what you're missing will pop up; otherwise, you'll see a screen where you can select the male and female you would like to breed. Just tap on them! Tap on the "Start" button to begin.
Once the breeding has begun, you can buy fertility food with Coins (once) or Ammonites (multiple times, gets progressively more expensive) to increase the chances of a successful breeding. The breeding will usually take several hours; once it has completed, you will see a notification.
If your breeding was successful, you'll be able to place your baby dinosaur in an enclosure. If there's no room, or something else gets the way, it will wait for you in your inventory (the button with the cards in your main menu bar). If your breeding failed, you will get a small boost towards your next breeding.
Breeding animals also allows you to get higher level animals. When you breed two level 1 animals, the offspring will be level 2, and so on. Higher level dinosaurs attract more visitors, and will be required for some quests later in the game.
How can I expand my zoo in Dinosaur Park - Primeval Zoo?
After completing the first few quests involving the real estate agent, Edward Earnhardt, you'll be able to buy adjoining pieces of land from him.
Around the edge of your zoo, you'll see little plots of land with signs on them.
Tap on the signs to see if you can already buy that piece of land (they unlock at different levels) and what it costs. Just confirm to purchase :)
Around the edge of your zoo, you'll see little plots of land with signs on them.
Tap on the signs to see if you can already buy that piece of land (they unlock at different levels) and what it costs. Just confirm to purchase :)
How can I increase my chances at a successful breeding in Dinosaur Park - Primeval Zoo?
Once the breeding has begun, you can click on the breeding slot and buy fertility food with Coins (once) or Ammonites (multiple times, gets progressively more expensive) to increase the chances of a successful breeding:
If you do opt to spend Ammonites, it usually makes more sense to increase the chance a bit and try more often, rather than getting the chance as high you can go - that's the far more expensive route.
If your breeding failed, you will get a small boost towards your next breeding (usually equivalent to the animal's base breeding chance). This will keep being added for every failure until you get a baby; then the value will be reset to its base chance.
If you do opt to spend Ammonites, it usually makes more sense to increase the chance a bit and try more often, rather than getting the chance as high you can go - that's the far more expensive route.
If your breeding failed, you will get a small boost towards your next breeding (usually equivalent to the animal's base breeding chance). This will keep being added for every failure until you get a baby; then the value will be reset to its base chance.
How can I release dinosaurs (or give them away for a quest) in Dinosaur Park - Primeval Zoo?
You can release dinosaurs by clicking on them in their pen and selecting the button with an opened enclosure:
You'll be given the option to either sell or release the animal. Selling an animal gives you Coins; releasing an animal gives you experience points. Of course, when a quest requires you to release an animal, only releasing (and not selling) will count.
Note: Some quests will ask you release baby animals. That means that the dinosaurs must be babies when you release them!
You'll be given the option to either sell or release the animal. Selling an animal gives you Coins; releasing an animal gives you experience points. Of course, when a quest requires you to release an animal, only releasing (and not selling) will count.
Note: Some quests will ask you release baby animals. That means that the dinosaurs must be babies when you release them!
How can I remove items from my zoo in Dinosaur Park - Primeval Zoo?
Once you have completed the tutorial (the first few levels), you can remove and/or sell items and dinosaurs you don't need.
To return items to your inventory, tap on them in your zoo and select the button with the arrow and the cards.
If you want to sell items straight from your zoo, simply tap on the button with the coins for decorations...
...or the button with the open gate for dinosaurs:
You can also sell items from your inventory (the top button in your main menu bar). Just tap on the item you want to sell. An info window will pop up, and in the bottom right area you can determine how many of that item you want to sell. Just hit the "Sell" button to confirm.
Selling items and animals will never give you as much as you paid for them (and never Ammonites), but it's still a good way to get rid of some excess junk.
To return items to your inventory, tap on them in your zoo and select the button with the arrow and the cards.
If you want to sell items straight from your zoo, simply tap on the button with the coins for decorations...
...or the button with the open gate for dinosaurs:
You can also sell items from your inventory (the top button in your main menu bar). Just tap on the item you want to sell. An info window will pop up, and in the bottom right area you can determine how many of that item you want to sell. Just hit the "Sell" button to confirm.
Selling items and animals will never give you as much as you paid for them (and never Ammonites), but it's still a good way to get rid of some excess junk.
How can I remove/change enclosure expansions in Dinosaur Park - Primeval Zoo?
It's not possible to move an enclosure expansion from one spot to another, but ou can remove enclosure expansions by tapping on an enclosure and selecting the enclosure expansion button (a diamond shape with little arrows around it) and buy a new one somewhere else.
At the bottom of your screen, you'll see three buttons - a green arrow to confirm expansion placement, an orange button to remove enclosure expansions and a red X button to exit expansion editing.
Simply select the orange button and tap where you would like to remove a part of the enclosure, and use the green button to confirm. You will be refunded a small amount of Coins when removing expansions.
At the bottom of your screen, you'll see three buttons - a green arrow to confirm expansion placement, an orange button to remove enclosure expansions and a red X button to exit expansion editing.
Simply select the orange button and tap where you would like to remove a part of the enclosure, and use the green button to confirm. You will be refunded a small amount of Coins when removing expansions.
How do I build paths in Dinosaur Park - Primeval Zoo?
You can purchase paths in shop under Buildings > Paths.
Paths can be placed and moved just like any other decoration.
Make sure that all of your enclosures and shops are next to a path AND that this path is connected to the main entrance. If there's a gap, you'll start seeing nasty red warning triangles.
Paths can be placed and moved just like any other decoration.
Make sure that all of your enclosures and shops are next to a path AND that this path is connected to the main entrance. If there's a gap, you'll start seeing nasty red warning triangles.
How do I enlarge enclosures in Dinosaur Park - Primeval Zoo?
Expanding enclosures is easy! Just tap on the enclosure you'd like to expand and select the button with the diamond and the arrows pointing outwards from it.
This will expand your enclosure one square at a time. You'll probably need to expand several times before you have room for a new animal in the enclosure. You can see how many more expansions you need to place for another animal to have room at the bottom of the screen:
This will expand your enclosure one square at a time. You'll probably need to expand several times before you have room for a new animal in the enclosure. You can see how many more expansions you need to place for another animal to have room at the bottom of the screen:
I bought Coins via PaysafeCard, but they haven't arrived yet.
If the debit wasn't successful, the amount of money is generally credited back to your code; therefore the money should still be on your card.
Please go to www.paysafecard.com
There you can check your credit and verify your turnovers.
Should the amount have been debited from your card, please state your PaysafeCard transaction ID as well as the date of your payment.
Please go to www.paysafecard.com
There you can check your credit and verify your turnovers.
Should the amount have been debited from your card, please state your PaysafeCard transaction ID as well as the date of your payment.
I bought Coins/Diamonds/Dosh/Gold Bars/Cocoa Beans via PaysafeCard, but they haven't arrived yet.
If the debit wasn't successful, the amount of money is generally credited back to your code; therefore the money should still be on your card.
Please go to www.paysafecard.com
There you can check your credit and verify your turnovers.
Should the amount have been debited from your card, please state your PaysafeCard transaction ID as well as the date of your payment.
Please go to www.paysafecard.com
There you can check your credit and verify your turnovers.
Should the amount have been debited from your card, please state your PaysafeCard transaction ID as well as the date of your payment.
I can't find a specific player using the player search, and I can't send him messages or contracts.
All our game servers are entirely independent from each other. That is why it is unfortunately not possible, to transfer an account from one server to another, or trade and communicate between different servers.
You can only trade with players, if they are registered on the same server. If you would like to play on the same server as your friends and/or family or switch for different reasons, they need to register on your server, or you need to register on their server, and start from the beginning. Settings from one server cannot be transferred to another server. If you just want to talk to your friends while you are on-line, you can always do so via the forum as well!
You can only trade with players, if they are registered on the same server. If you would like to play on the same server as your friends and/or family or switch for different reasons, they need to register on your server, or you need to register on their server, and start from the beginning. Settings from one server cannot be transferred to another server. If you just want to talk to your friends while you are on-line, you can always do so via the forum as well!
I can't log into the forum.
Are you sure you're logging into the correct forums?
With the exception of Kapilands and Kapi Regnum, all of our Forums can now be found in the Portal. You can log in here with the same username and password you use for your games!
With the exception of Kapilands and Kapi Regnum, all of our Forums can now be found in the Portal. You can log in here with the same username and password you use for your games!
I didn't receive the activation mail with my login data.
Please check your spam and junk inbox. Maybe the activation e-mail is hiding there.
If you can't find the e-mail, please state your forum name and date and time of registration in your support request.
You will be sent a new activation e-mail.
If you can't find the e-mail, please state your forum name and date and time of registration in your support request.
You will be sent a new activation e-mail.
I forgot on which server my account is registered.
If you saved your registration mail, this is no problem at all. Aside from your login data, it also contains the server info.
If you didn't save the registration mail, you can use the "Password forgotten?" function on every server. Along with the new password, you will be sent your server and the login data via e-mail. You can also try to log in on every server using the trial-and-error method until you have found your game server. Unfortunately, there is no other option.
If all that fails, you can still contact support to see if they might be able to help.
Keep in mind that in some of our older games, game accounts may be deleted after 180 days of inactivity.
If you didn't save the registration mail, you can use the "Password forgotten?" function on every server. Along with the new password, you will be sent your server and the login data via e-mail. You can also try to log in on every server using the trial-and-error method until you have found your game server. Unfortunately, there is no other option.
If all that fails, you can still contact support to see if they might be able to help.
Keep in mind that in some of our older games, game accounts may be deleted after 180 days of inactivity.
I have transferred money via bank transfer in order to receive Coins. When will I get them?
Unfortunately we have no way of influencing the time the credit institutes take to process a transaction. This may take up to 3-5 working days, even if the money has been booked directly from your account, even longer in case of international transactions (our company seat is, as you may know, in Germany).
We generally credit all transfers the day they arrive on our account. Maybe your transactions is among today's arrivals. Should you have to wait longer than 10 working days until the Coins have been credited to your account, please check your entries, and contact us again, if you are certain you have used the correct data.
In this case please let us know the "reason for transfer" you have given in your bank transaction form, your User ID, the account holder's name and time/date of transaction.
We generally credit all transfers the day they arrive on our account. Maybe your transactions is among today's arrivals. Should you have to wait longer than 10 working days until the Coins have been credited to your account, please check your entries, and contact us again, if you are certain you have used the correct data.
In this case please let us know the "reason for transfer" you have given in your bank transaction form, your User ID, the account holder's name and time/date of transaction.
I have two dinosaurs of the same species, but both are male/female! How can I breed them?
The solution is quite simple - you can change your dinosaurs' sex at will in Dinosaur Park - Primeval Zoo!
Just tap on the animal in question and tap on the sex symbol - this will magically switch it to the opposite sex.
Just tap on the animal in question and tap on the sex symbol - this will magically switch it to the opposite sex.
I linked my game account to the Portal, but now I can't log in anymore!
Once you have connected an account to the Portal, you will need to use your Portal account information to log into your individual games, if you opt to log into them from their launch pages. Of course, you can easily log in via the "My Games" tab.
Some of our older games will require you to click a little portal button to use your Portal information to log in.
Some of our older games will require you to click a little portal button to use your Portal information to log in.
I wanted to buy Coins/Diamonds/Dosh/Gold Bars/Cocoa Beans via debit (Webbilling), but I could not understand the voice on the phone.
If you didn't enter a PIN, your money wasn't debited. You can simply begin the payment process over.
I would like to delete my forum account.
The Forums are directly tied to the Portal; therefore, it isn't possible to delete just your forum account.
I would like to delete my forum account.
Forum accounts are now directly tied into your Portal account; the two cannot be separated, and therefore, it's impossible to delete just your forum account.
I would like to link an older game account to the Portal. How can I do that?
If you have a Portal account, any new game accounts you create will automatically be connected to the Portal. However, if you have an older account that isn't connected to the Portal yet, you can do that after the fact.
Just go to the "My Games" tab in the Portal.
You'll see a little "Link Existing Accounts" tab over the box with your games. Click on that.
Choose the game you would like to link an account from, and click on it. Enter your server and log-in information, and BAM, it's connected!
Please note: Sometimes difficulties arise if you have deleted Kapi Hospital/My Free Farm accounts and then try to link a new account. Contact support if this occurs!
Just go to the "My Games" tab in the Portal.
You'll see a little "Link Existing Accounts" tab over the box with your games. Click on that.
Choose the game you would like to link an account from, and click on it. Enter your server and log-in information, and BAM, it's connected!
Please note: Sometimes difficulties arise if you have deleted Kapi Hospital/My Free Farm accounts and then try to link a new account. Contact support if this occurs!
I would like to transfer my account to another server.
You can of course register on another game server any time. Since our game servers are not connected, however, it is impossible to transfer accounts from one server to another. If you would like to play on another server, you need to register on that one separately.
You can close your current account or keep it, as you like. Coins, points and in-game money can unfortunately not be transferred.
You can close your current account or keep it, as you like. Coins, points and in-game money can unfortunately not be transferred.
Is the game good?
Yes, it's fantastic! We're sure you will enjoy it.
My account was reset to level 1! Where is my saved game?
Accounts do not get reset on their own. There are three reasons your account may appear reset:
- You deleted your account via the Game Settings/Profile (this is pretty rare)
- You are playing on the wrong server
- You accidentally changed the language
- Make sure that you're playing the game in the right language. Our games do not switch languages - each language is hosted on a different server, and if you change the language, you'll begin playing a completely new account. Some of the more bilingual among us might not even notice.
You can find the dropdown to change languages in the top right corner of the screen:
- A lot of our games have several game servers - make sure that you try all of them before you panic
My forum account has been banned.
If you have violated the forum rules on various occasions, you have probably been warned by one of our forum moderators already, and are now banned.
Should you not have received a warning from a moderator, you may have been blocked immediately because you have extremely violated the forum rules.
The reason and the length of your ban will be displayed when you log in.
Should neither of those things apply, please state your forum name as well as your email address in your support request; we will then examine your case.
Should you not have received a warning from a moderator, you may have been blocked immediately because you have extremely violated the forum rules.
The reason and the length of your ban will be displayed when you log in.
Should neither of those things apply, please state your forum name as well as your email address in your support request; we will then examine your case.
The time display in the forum is incorrect after the switch of the daylight savings time.
Go to your "User Control Panel" in the forum and click on "Board preferences".
You can switch DST by ticking "Yes" or "No" respectively in the menu item "Summer Time/DST is in effect".
You can switch DST by ticking "Yes" or "No" respectively in the menu item "Summer Time/DST is in effect".
There are several players in our household, is there anything we need to look out for?
Please always follow this essential rule:
In order to ensure that all our players have the same chances within the game, all trades between players using the same internet connection (at home, at work, etc.) are expressly forbidden. We cannot make any exceptions here.
Of course it is always possible, that friends, colleagues and family members using the same internet connection are registered on the same server. In order to differentiate between these PC-user-communities and cheaters, it is unfortunately necessary that everyone sticks to this general rule.
If you do this, you can play on the same server without any problems. And let's face it, there really are plenty of other players that you can trade with as well.
Thanks a lot for your understanding and keep having fun playing!
In order to ensure that all our players have the same chances within the game, all trades between players using the same internet connection (at home, at work, etc.) are expressly forbidden. We cannot make any exceptions here.
Of course it is always possible, that friends, colleagues and family members using the same internet connection are registered on the same server. In order to differentiate between these PC-user-communities and cheaters, it is unfortunately necessary that everyone sticks to this general rule.
If you do this, you can play on the same server without any problems. And let's face it, there really are plenty of other players that you can trade with as well.
Thanks a lot for your understanding and keep having fun playing!
What are booster keys in Dinosaur Park - Primeval Zoo?
Booster keys allow you to flip additional cards when you open chests. You can see how many you have in the top right corner whenever you open a chest.
To use them, just tap on an additional card you'd like to flip, after you've already flipped the four cards you're usually allowed.
To use them, just tap on an additional card you'd like to flip, after you've already flipped the four cards you're usually allowed.
What can I do if I lost my account progress in Dinosaur Park - Primeval Zoo?
Did you have an upjers account?
If so, you can simply log back into your account using the "Log in with upjers account" option in the game settings (the gear in the bottom right corner).
If you don't remember your username or password, you can use the password reset link to request a new password. You will see your username too ("Hello _______!").
If you didn't have an upjers account...
We will need your old support ID and the support ID of the account you wind up in now. For this to be saved, you'll need to play the tutorial a bit until you get the frozen dinosaur.
If you don't remember your support ID, be sure to give us as much information about the account as you can. Useful information includes:
If so, you can simply log back into your account using the "Log in with upjers account" option in the game settings (the gear in the bottom right corner).
If you don't remember your username or password, you can use the password reset link to request a new password. You will see your username too ("Hello _______!").
If you didn't have an upjers account...
We will need your old support ID and the support ID of the account you wind up in now. For this to be saved, you'll need to play the tutorial a bit until you get the frozen dinosaur.
If you don't remember your support ID, be sure to give us as much information about the account as you can. Useful information includes:
Where can I find my payment ID in Dinosaur Park -Primeval Zoo?
Your payment ID is a unique identifier for your account. It can be found in your game settings (the gear in the bottom right corner of the screen).
It is necessary for certain services that involve crediting Ammonites (like the news bots in Discord and Telegram). It cannot be used to find out any information about your payments though, so no need to worry!
It is necessary for certain services that involve crediting Ammonites (like the news bots in Discord and Telegram). It cannot be used to find out any information about your payments though, so no need to worry!
Where can I find my support ID in Dinosaur Park - Primeval Zoo?
Your support ID is a unique identifier for your account, consisting of six characters. You can see it in the top left corner of the loading screen and in the game settings (the gear in the bottom right corner).
Note: Your support ID may also include dashes (-) and underscores (_) - these are part of the ID!
Note: Your support ID may also include dashes (-) and underscores (_) - these are part of the ID!
Why am I not getting video ads?
In games that have video ads, the availability of video ads can be determined by several factors:
- Operating system - Most video ad providers do not support Amazon, so video features are frequently not available on Kindle devices.
- Daily View Restriction - Most games only allow you to watch a certain number of videos per day; some also limit the intervals between. You should usually see a timer showing you when you can watch videos again.
- Location - Some providers limit videos by location, or only cater to certain regions.
- Devices and Other Data - Some third parties will collect usage data from views (see our data privacy statement in the game); it is possible that they may limit which videos are shown to certain users based on this.
Why am I on the black list?
Being on the black list just means that you can't receive e-mails from us anymore (with the exception of support e-mails). Usually, you wind up on there because you unsubscribed from our newsletters or other mails, but you can also end up on our blacklist by marking our e-mails as spam or not being able to receive e-mails (for instance, if your inbox is over capacity).
If you would like to be removed from our blacklist, all you need to do is explicitly ask us to do so (something like "Please remove my e-mail address (xxx@xxx.com) from the black list.")
If you would like to be removed from our blacklist, all you need to do is explicitly ask us to do so (something like "Please remove my e-mail address (xxx@xxx.com) from the black list.")
Why am I seeing warning signs over enclosures/shops in Dinosaur Park - Primeval Zoo?
If you're seeing red pins with a warning triangle over shops and enclosures, these are not connected to the entrance via a path.
Make sure you not only have paths touching all of your shops and enclosures, but also that these paths are connected to the zoo's main entrance. It's a good idea to rotate the zoo and follow the paths with your fingers to make sure there aren't any gaps anywhere.
You can purchase paths in shop under Buildings > Paths. Paths can be placed and moved just like any other decoration.
Make sure you not only have paths touching all of your shops and enclosures, but also that these paths are connected to the zoo's main entrance. It's a good idea to rotate the zoo and follow the paths with your fingers to make sure there aren't any gaps anywhere.
You can purchase paths in shop under Buildings > Paths. Paths can be placed and moved just like any other decoration.
Why can't I log into my account?
There are a couple of reasons why you might have trouble logging into your account. Here are several possible solutions for your problem:
If you are still unable to connect to the game, please contact us again, if possible, by giving us the exact error message you receive when trying to log in!
- Are you sure that you have chosen the right server? You need to choose the server you registered on, if you want to log into the game. If you are unsure which server you are registered on, please check your registration confirmation mail. Please also note that our game is available in several languages. So please make sure that really have selected the US-American version, or that you indeed are registered on the US-American version.
- If you are certain that you have chosen the correct URL and server, please verify that
you have entered your login name and password correctly. There should be no unnecessary spaces. These may have been added accidentally, if you have copy/pasted the password.
Also note that the password is case-sensitive. So please check that you haven't accidentally turned on your key lock. - In case forgot your password, please use the option "forgot password", and you'll automatically be sent a new one. Use that one, to connect to the game. You can later on change it in your in-game Profile. If you don't receive the email with your new password, please check your Spam-Folder.
- Please also note that your login name may differ from your user name (depending on the game you are registered on). Your user name is the name that is displayed within the game, in order to connect to the game, you need to use the login-name.
- We also run nightly backups some time between 2 and 5 am CET/CEST (Central European (Summer) Time). If you're experiencing issues at that time of day, it's likely they are just temporary. Try again a bit later!
If you are still unable to connect to the game, please contact us again, if possible, by giving us the exact error message you receive when trying to log in!