Zoo 2: Animal Park FAQ

Zoo 2: Animal Park
Can I name my animals?
At the moment, it's not possible to name your animals. It's a popular request though, so maybe it'll happen one day!
Help! I can't get money from my shops because they need an upgrade!
Your shops will still earn money, even if they currently have an upgrade pin.

You won't see a pin to collect money until they have amassed a certain amount of money. If you want to collect money early, you can simply tap on the shop and select the button with the coins to collect the money amassed so far:


How can I breed if both of my animals have the same gender?
The solution is quite simple - you can change your animals' gender at will!

Just tap on the animal in question and tap on the gender symbol - this will magically switch it to the opposite gender.

How can I change my username?
You can change your username in the game settings - the gear in the bottom right corner.

Just tap on Edit Profile and enter your desired username, then hit Confirm!
How can I get Diamonds?
● The monthly reward calendar can give you Diamonds. If you've already collected the 25 rewards for the given month, you will get 1 Diamond every day for the rest of the month.
● There are a number of quests that give Diamonds.
● Of course, you can always purchase Diamonds for real money to support the game. Larger bundles give more bang for your buck.
● You can watch ads to earn Diamonds with the screen by the entrance. You get a Diamond for every 10 videos and can earn up to two every day.

Don't forget - you can get almost anything that costs Diamonds through the puzzle piece system. The only big exceptions are staff and some expansions. You can trade puzzle pieces you don't need for tickets, which in turn can be used to complete items you do want.
How can I link my game to an upjers account?
Linking your account to an upjers account is a great way to ensure you can always get back to your game, even on new devices!

To get started, just open the game settings - the gear in the bottom right corner:



If you already have an upjers account because you've played other apps of ours (ie. Horse Farm, Rail World, My Free Farm 2, Stonies, etc.), you can simply pick the option "Log in with upjers account":



If this is your first upjers game, simply pick the option "Create upjers account":



You will be able to use your upjers account information to log into your account on any device that has Zoo 2: Animal Park installed. Just use the "Log in with upjers account" in the game settings.

How can I release animals?
You can release animals by clicking on them in their pen and selecting the button with an opened enclosure:


You'll be given the option to either sell or release the animal:


Selling an animal gives you Coins; releasing an animal gives you experience points. Of course, when a quest requires you to release an animal, only releasing (and not selling) will count.
How can I save my progress?
Your progress in the game is saved automatically as long as you're playing with a working internet connection.

It is currently not possible to link your account to Facebook or Google (although Google does track achievements), but linking your account to an upjers account is a great way to ensure you can always get back to your game, even on new devices!

To get started, just open the game settings - the gear in the bottom right corner:



If you already have an upjers account because you've played other apps of ours (ie. Horse Farm, Rail World, My Free Farm 2, Stonies, etc.), you can simply pick the option "Log in with upjers account":



If this is your first upjers game, simply pick the option "Create upjers account":



You will be able to use your upjers account information to log into your account on any device that has Zoo 2: Animal Park installed. Just use the "Log in with upjers account" in the game settings.

How can I sell things?
You can sell items and animals you don't need from your inventory (the top button - with the cards - in the bar on the right side of your screen).

To return items to your inventory, tap on them in your zoo and select the button with the arrow and the cards.



Just tap on the item you want to sell. An info window will pop up, and in the bottom right area you can determine how many of that item you want to sell. Just hit the red "Sell" button to confirm.

Selling items and animals will never give you as much as you paid for them (and never Diamonds), but it's still a good way to get rid of some excess junk.
How do I build paths?
You can purchase paths in shop under Buildings > Paths.

Paths can be placed and moved just like any other decoration.

Make sure that all of your enclosures and shops are next to a path AND that this path is connected to the main entrance. If there's a gap, you'll start seeing nasty red warning triangles.
How do I expand enclosures?
Expanding enclosures is easy! Just tap on the enclosure you'd like to expand and select the button with the green field and the arrows pointing outwards from it.



This will expand your enclosure one square at a time. You'll probably need to expand several times before you have room for a new animal in the enclosure. You can see how many more expansions you need to place for another animal to have room at the bottom of the screen:

How do I expand my zoo?
After completing the first few quests involving your neighbor, Gilbert Grump, you'll be able to buy adjoining pieces of land from him.

Around the edge of your zoo, you'll see little plots of land with signs on them.



Tap on the signs to see if you can already buy that piece of land (they unlock at different levels) and what it costs. Just confirm to purchase :)
How do I help friends?
You can visit friends' zoos once a day to help them.

You can do that either by tapping on your friends and then selecting the button with the hearts, or by opening the friendship menu and tapping on the heart icon in a friend's box, or by selecting the friend and tapping the big "help" button on the left side.

In your friends' zoos, you can help them with various tasks, such as chasing away crows (tap on them repeatedly!), distributing balloons to crying children (drag them balloons to them) or catching escaped animals (drag the net over them).
How do I level up animals?
Animals are leveled up through breeding.

If you breed two normal animals from the shop with one another, their offspring will be level 2. If you breed two level 2 animals, you'll get a level 3 animal and so on, and so on. If you breed animals with different levels, the babies will have the level of the higher animal.


You can see what level your animals have in the breeding menu, or simply by clicking on them.

How do I move things?
You can move almost anything on your zoo by tapping on it and selecting the button with the arrow cross and rotation arrows.


This will activate movement mode. You can tap and drag the item where you'd like to have it. You can use the orange button at the bottom of the screen to rotate it.


Once you're happy with the placement, just click on the green checkmark button to confirm placement and leave movement mode again.
I bought Coins via PaysafeCard, but they haven't arrived yet.
If the debit wasn't successful, the amount of money is generally credited back to your code; therefore the money should still be on your card.

Please go to www.paysafecard.com

There you can check your credit and verify your turnovers.

Should the amount have been debited from your card, please state your PaysafeCard transaction ID as well as the date of your payment.
I bought Coins/Diamonds/Dosh/Gold Bars/Cocoa Beans via PaysafeCard, but they haven't arrived yet.
If the debit wasn't successful, the amount of money is generally credited back to your code; therefore the money should still be on your card.

Please go to www.paysafecard.com

There you can check your credit and verify your turnovers.

Should the amount have been debited from your card, please state your PaysafeCard transaction ID as well as the date of your payment.
I can't find a specific player using the player search, and I can't send him messages or contracts.
All our game servers are entirely independent from each other. That is why it is unfortunately not possible, to transfer an account from one server to another, or trade and communicate between different servers.

You can only trade with players, if they are registered on the same server. If you would like to play on the same server as your friends and/or family or switch for different reasons, they need to register on your server, or you need to register on their server, and start from the beginning. Settings from one server cannot be transferred to another server. If you just want to talk to your friends while you are on-line, you can always do so via the forum as well!
I can't log into the forum.
Are you sure you're logging into the correct forums?

With the exception of Kapilands and Kapi Regnum, all of our Forums can now be found in the Portal. You can log in here with the same username and password you use for your games!
I didn't receive the activation mail with my login data.
Please check your spam and junk inbox. Maybe the activation e-mail is hiding there.

If you can't find the e-mail, please state your forum name and date and time of registration in your support request.

You will be sent a new activation e-mail.
I forgot on which server my account is registered.
If you saved your registration mail, this is no problem at all. Aside from your login data, it also contains the server info.

If you didn't save the registration mail, you can use the "Password forgotten?" function on every server. Along with the new password, you will be sent your server and the login data via e-mail. You can also try to log in on every server using the trial-and-error method until you have found your game server. Unfortunately, there is no other option.

If all that fails, you can still contact support to see if they might be able to help.

Keep in mind that in some of our older games, game accounts may be deleted after 180 days of inactivity.
I forgot the password to my upjers account. How can I get a new one?
If your account is linked to an upjers account and you don't remember the password, you can request a new one here (a new tab will open in your browser).
I have transferred money via bank transfer in order to receive Coins. When will I get them?
Unfortunately we have no way of influencing the time the credit institutes take to process a transaction. This may take up to 3-5 working days, even if the money has been booked directly from your account, even longer in case of international transactions (our company seat is, as you may know, in Germany).

We generally credit all transfers the day they arrive on our account. Maybe your transactions is among today's arrivals. Should you have to wait longer than 10 working days until the Coins have been credited to your account, please check your entries, and contact us again, if you are certain you have used the correct data.

In this case please let us know the "reason for transfer" you have given in your bank transaction form, your User ID, the account holder's name and time/date of transaction.
I linked my game account to the Portal, but now I can't log in anymore!
Once you have connected an account to the Portal, you will need to use your Portal account information to log into your individual games, if you opt to log into them from their launch pages. Of course, you can easily log in via the "My Games" tab.

Some of our older games will require you to click a little portal button to use your Portal information to log in.
I lost my progress, what can I do?
If your account is linked to an upjers account, you can simply log back into your account in the game settings - the gear in the bottom right corner:



Just pick the option Log in with upjers account:



(Remember that the name of your upjers account is not necessarily the same name you had in the game - if you can't remember your upjers account name, you can check the registration e-mail you got when you signed up for the upjers account)

If your account was never linked to an upjers account, we may still be able to restore your progress for you. To do that, we'd need the support ID of your old account, and the support ID of the new account you wind up in (for this to "stick", you'll need to play at least up until the panda cutscene).

You can find your support ID in the game settings :


If you no longer have access to your old device/account, we may be able to find it with a username (if it was something unique) or with a transaction number from the Google Play Store if you've ever made a payment for the game. You would find this in the confirmation e-mail for the purchase, or in the Google Payments Center (payments.google.com). It would look something like this: GPA.1234-1234-1234-12345.

Just send us a ticket with the old and new support ID, and we'll swap them out for you!
I wanted to buy Coins/Diamonds/Dosh/Gold Bars/Cocoa Beans via debit (Webbilling), but I could not understand the voice on the phone.
If you didn't enter a PIN, your money wasn't debited. You can simply begin the payment process over.
I would like to delete my forum account.
The Forums are directly tied to the Portal; therefore, it isn't possible to delete just your forum account.
I would like to delete my forum account.
Forum accounts are now directly tied into your Portal account; the two cannot be separated, and therefore, it's impossible to delete just your forum account.
I would like to link an older game account to the Portal. How can I do that?
If you have a Portal account, any new game accounts you create will automatically be connected to the Portal. However, if you have an older account that isn't connected to the Portal yet, you can do that after the fact.

Just go to the "My Games" tab in the Portal.



You'll see a little "Link Existing Accounts" tab over the box with your games. Click on that.



Choose the game you would like to link an account from, and click on it. Enter your server and log-in information, and BAM, it's connected!

Please note: Sometimes difficulties arise if you have deleted Kapi Hospital/My Free Farm accounts and then try to link a new account. Contact support if this occurs!
I would like to transfer my account to another server.
You can of course register on another game server any time. Since our game servers are not connected, however, it is impossible to transfer accounts from one server to another. If you would like to play on another server, you need to register on that one separately.

You can close your current account or keep it, as you like. Coins, points and in-game money can unfortunately not be transferred.
Is the game good?
Yes, it's fantastic!
My account was reset to level 1! Where is my saved game?
Accounts do not get reset on their own. There are three reasons your account may appear reset:
  • You deleted your account via the Game Settings/Profile (this is pretty rare)
  • You are playing on the wrong server
    • A lot of our games have several game servers - make sure that you try all of them before you panic
  • You accidentally changed the language
      Make sure that you're playing the game in the right language. Our games do not switch languages - each language is hosted on a different server, and if you change the language, you'll begin playing a completely new account. Some of the more bilingual among us might not even notice. You can find the dropdown to change languages in the top right corner of the screen:

My forum account has been banned.
If you have violated the forum rules on various occasions, you have probably been warned by one of our forum moderators already, and are now banned.

Should you not have received a warning from a moderator, you may have been blocked immediately because you have extremely violated the forum rules.

The reason and the length of your ban will be displayed when you log in.

Should neither of those things apply, please state your forum name as well as your email address in your support request; we will then examine your case.
The time display in the forum is incorrect after the switch of the daylight savings time.
Go to your "User Control Panel" in the forum and click on "Board preferences".

You can switch DST by ticking "Yes" or "No" respectively in the menu item "Summer Time/DST is in effect".
There are several players in our household, is there anything we need to look out for?
Please always follow this essential rule:

In order to ensure that all our players have the same chances within the game, all trades between players using the same internet connection (at home, at work, etc.) are expressly forbidden. We cannot make any exceptions here.

Of course it is always possible, that friends, colleagues and family members using the same internet connection are registered on the same server. In order to differentiate between these PC-user-communities and cheaters, it is unfortunately necessary that everyone sticks to this general rule.

If you do this, you can play on the same server without any problems. And let's face it, there really are plenty of other players that you can trade with as well.

Thanks a lot for your understanding and keep having fun playing!
What are booster keys?
Booster keys allow you to flip additional cards when you open treasure chests. You can see how many you have in the top right corner whenever you open a chest.

To use them, just tap on an additional card you'd like to flip, after you've already flipped the four cards you're usually allowed.
Why am I not getting video ads?
In games that have video ads, the availability of video ads can be determined by several factors:

  • Operating system - Most video ad providers do not support Amazon, so video features are frequently not available on Kindle devices.
  • Daily View Restriction - Most games only allow you to watch a certain number of videos per day; some also limit the intervals between. You should usually see a timer showing you when you can watch videos again.
  • Location - Some providers limit videos by location, or only cater to certain regions.
  • Devices and Other Data - Some third parties will collect usage data from views (see our data privacy statement in the game); it is possible that they may limit which videos are shown to certain users based on this.
Why am I on the black list?
Being on the black list just means that you can't receive e-mails from us anymore (with the exception of support e-mails). Usually, you wind up on there because you unsubscribed from our newsletters or other mails, but you can also end up on our blacklist by marking or e-mails as spam or not being able to receive e-mails (for instance, if your inbox is over capacity).

If you would like to be removed from our blacklist, all you need to do is explicitly ask us to do so (something like "Please remove my e-mail address (xxx@xxx.com) from the black list.")
Why are my animals not moving?
If your animals aren't moving, the game probably detected that your device doesn't have enough RAM to handle all the activity in the game, and enabled the reduced animations mode.

You can switch back to the regular animations in the game settings. Tap on the gear in the bottom right corner, and go to the second tab (with the slider icon). Simply remove the checkmark next to "Reduced animations" and then restart the game.

Please note that your game may begin to struggle if you force it to run with full animations.
Why are my visitors decreasing?
Visitors don't like a neglected zoo. If you have animals in need of care, plants that need to be watered, or trash all over the place, less visitors will come.

If you click all of your animal care, watering and trash pins, you'll see the visitor bar fill again, and the number of visitors will start increasing again. Keeping your zoo ship-shape is key to your success!
Why are there warning signs over my shops and enclosures?
If you're seeing red pins with a warning triangle over shops and enclosures, these are not connected to the entrance via a path.


Make sure you not only have paths next to all of your shops and enclosures, but also that these paths are connected to the zoo's main entrance. It's a good idea to rotate the zoo and follow the paths with your fingers to make sure there aren't any gaps anywhere.

You can purchase paths in shop under Buildings > Paths. Paths can be placed and moved just like any other decoration.
Why can't I log into my account?
There are a couple of reasons why you might have trouble logging into your account. Here are several possible solutions for your problem:

  • Are you sure that you have chosen the right server? You need to choose the server you registered on, if you want to log into the game. If you are unsure which server you are registered on, please check your registration confirmation mail. Please also note that our game is available in several languages. So please make sure that really have selected the US-American version, or that you indeed are registered on the US-American version.

  • If you are certain that you have chosen the correct URL and server, please verify that
    you have entered your login name and password correctly. There should be no unnecessary spaces. These may have been added accidentally, if you have copy/pasted the password.
    Also note that the password is case-sensitive. So please check that you haven't accidentally turned on your key lock.

  • In case forgot your password, please use the option "forgot password", and you'll automatically be sent a new one. Use that one, to connect to the game. You can later on change it in your in-game Profile. If you don't receive the email with your new password, please check your Spam-Folder.

  • Please also note that your login name may differ from your user name (depending on the game you are registered on). Your user name is the name that is displayed within the game, in order to connect to the game, you need to use the login-name.

  • We also run nightly backups some time between 2 and 5 am CET/CEST (Central European (Summer) Time). If you're experiencing issues at that time of day, it's likely they are just temporary. Try again a bit later!

If you are still unable to connect to the game, please contact us again, if possible, by giving us the exact error message you receive when trying to log in!
Why can't I place enclosures?
Are you sure you have room to place enclosures? Your zoo is bounded by little lines of rocks. If you try to place items beyond the border marked off by those rocks, you'll be told you don't have any room. You'll need to expand your zoo to use those areas.

After completing the first few quests involving your neighbor, Gilbert Grump, you'll be able to buy adjoining pieces of land from him.

Around the edge of your zoo, you'll see little plots of land with signs on them.



Tap on the signs to see if you can already buy that piece of land (they unlock at different levels) and what it costs. Just confirm to purchase :)
Why can't I place my play equipment?
Generally, there are three types of play equipment for each enclosure type (for example, grass enclosures have one that looks like a log, one that's a bar over two rocks, and one that's a tree with a ball). Which one goes into an enclosure depends on the animals you have in it. You can always tap on an enclosure with animals and select the "i" to see which equipment it needs.
Why was my calendar reset?
The monthly calendar changes every month. You have to log on at least 25 days of a given month of earn the grand prize.

At the start of every month, you'll get a new calendar - and a chance at a new grand prize.